How long are shipping times?
The order will be placed within two days of purchase. Due to popular demand, the product can take between 20-30 days for arrival. Each product at Tucker and Co has an estimated delivery time that you can find in the product description.
What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. We love our customers and we love the products that we sell, but things do occasionally happen. We want you to be happy with the products you receive!
Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us. Again, we want you to be happy with the product that you receive and we understand that mistakes can happen. We love our customers and we are happy to correct any issues that may arise!
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
What size of bed should I get for my dog?
There are measurements for every bed size on each of the product pages. We encourage you to measure your dog to get the best fit for your particular pet. If your pet is in-between sizes or you are unsure about the best fit, we suggest sizing up to give them lots of room to spread out and snooze. However, we have supplied the charts below as a GUIDELINE to help you choose the proper bed size for your pet:
SIZING BY BREED
S - Chihuahua, Pomeranian, Yorkshire Terrier, Chihuahua, Pomeranian, Yorkshire Terrier, Bichon Frise, Jack Russell, Maltese, Mini Dachshund, Mini Pinscher, Mini Schnauzer, Schnoodle, Shih Tzu
M – Beagle, Dachshund, Fox Terrier, French Bulldog, King Charles Spaniel, Miniature Bull Terrier, Welsh Corgi, Boston Terrier, Pug
L - Australian Kelpie, Basset Hound, Blue Heeler, Border Collie, Bulldog, Cocker Spaniel, Labradoodle, Mini Shar Pei, Whippet
XL – Husky, American Staf, Boxer, Bull Terrier, German Shepherd, Golden Retriever, Labrador, Rottweiler, Samoyed, Shar Pei